Industry-specific customer feedback

Touchless feedback designed around the place service happens.

Explore how ThumbsUp can be evaluated in different physical-business environments. Customers give a simple gesture to a camera-equipped Android tablet, while authorized teams review feedback by the locations and time periods that matter to their operation.

Browse industry solutions
One product, different service momentsIndustry map

A low-friction customer signal

No public touchscreen, QR scan, app download, or typed form is required for the gesture interaction.

A defined physical touchpoint

Each page explains where a tablet could be tested and which part of the journey the feedback represents.

An operational starting point

Teams can use time, device, location, and configured employee context to decide what to investigate.

Every deployment needs its own placement, accessibility, privacy, lighting, distance, and workflow review.

Choose a service environment

See the workflow in your industry.

The pages below are written for the people who own the customer journey: operations leaders, site managers, franchise teams, facilities teams, and experience leaders. Each page keeps the product facts consistent while explaining a different physical context.

02

Car washes

Test a post-wash feedback point around the exit, vacuum area, or other stationary customer moment.

Best starting buyer: Wash owners and multi-site operators

Explore car washes feedback
07

Clinics

Collect a short non-clinical patient-experience pulse at reception, waiting, or checkout.

Best starting buyer: Practice administrators and outpatient groups

Explore clinics feedback
10

Restaurants

Invite a quick post-meal or service-point rating without turning a short visit into a survey task.

Best starting buyer: Restaurant owners and guest-experience leaders

Explore restaurants feedback
11

Airports

Map passenger feedback to a terminal service area, time period, or device location.

Best starting buyer: Passenger-experience and terminal teams

Explore airports feedback
14

Pharmacies

Separate pickup, consultation, checkout, and queue experience so operators know what to investigate.

Best starting buyer: Pharmacy groups and store operations

Explore pharmacies feedback
15

Hospitals

Capture non-clinical experience signals at appropriate public service points across a campus.

Best starting buyer: Patient-experience and hospital operations

Explore hospitals feedback

Plan a useful pilot

Start with one service moment you can explain.

A clear device label and a defined customer moment make the resulting signal easier to interpret. Choose the point where the experience ends, test the real environment, and decide how managers will respond to a change in feedback.

1

Name the moment

Checkout, pickup, exit, reception, handover, or another visible point.

2

Test the interaction

Check distance, angle, lighting, accessibility, traffic, and safe use.

3

Define the response

Agree which team reviews a pattern and what evidence they check next.

Find the right physical feedback point for your operation.

Bring your customer journey, site constraints, and reporting questions. ThumbsUp can help you define what a pilot should test before you scale it.

Discuss your industry