Last Updated: 01.07.2025
1. Introduction
This Privacy Policy explains how we collect, use, share, and protect information when you interact with our Services, including customer feedback systems, employee dashboards, and related applications. Our goal is to be transparent about the types of data we collect, the purposes for which it is used, and the rights available to you under applicable privacy laws. By using our Services, you agree to the practices described in this Policy.
2. Information We Collect
Customer Feedback Data
• Gesture Interactions – simple feedback signals (e.g., thumbs up/down or similar gestures).
• Device Metadata – time, location, and frequency of feedback submissions.
We do not collect personally identifiable information from customers providing feedback. All customer feedback is stored in aggregated, anonymized form.
Employee and Manager Data
• Employee Profiles – name, role, performance metrics, and assigned location.
• Manager Accounts – login credentials (email, username, password), account preferences, and dashboard configurations.
• Usage Information – activity logs related to use of the mobile app or dashboard (e.g., report views, profile updates).
3. How We Use Information
We process collected data for the following purposes:
• To deliver real-time customer feedback analytics.
• To support employee performance evaluation and reporting.
• To enable performance tracking across multiple locations.
• To provide AI-driven insights for workforce optimization and staffing decisions.
• To maintain, enhance, and secure our Services.
• To comply with applicable legal and regulatory requirements.
4. Data Sharing and Disclosure
We do not sell or rent personal data. Information may be shared only in the following circumstances:
• With Service Providers – third-party vendors who support hosting, analytics, or technical operations, bound by strict confidentiality obligations.
• For Legal Compliance – when disclosure is required by law, regulation, or legal process.
• Business Transactions – in connection with a merger, acquisition, or corporate restructuring, information may be transferred in accordance with this Privacy Policy.
5. Data Retention
• Customer feedback data is stored in anonymized form for reporting and trend analysis.
• Employee and manager data is retained for as long as the account remains active, or until deletion is requested.
• Certain log files may be retained temporarily for security, auditing, and compliance purposes.
6. Security
We implement appropriate technical and organizational measures to safeguard personal data, including encryption, access controls, and secure data storage. While we take reasonable steps to protect information, no method of transmission or storage is completely secure.
7. Cookies and Tracking
We may use cookies and similar tracking technologies to enhance your experience with the ThumbsUp system. These technologies help us understand how our Services are used, improve functionality, and provide a more personalized experience.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit certain features or functionality of the Services.
8. Your Rights
Depending on your jurisdiction, you may have rights to:
• Access, correct, or delete your personal data.
• Restrict or object to certain processing activities.
• Request data portability.
To exercise these rights, please contact us at info@improvismail.com. We may require verification of your identity before fulfilling such requests.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website or mobile application with the updated "Effective Date." We encourage you to review this Privacy Policy regularly.
10. Contact Information
For questions or concerns regarding this Privacy Policy, please contact us at:
• Email: info@improvismail.com
• Company: Improvis LLC
• Address: 58 Kamarak Street, Yerevan, Armenia
Last Updated: 01.07.2025
Welcome to ThumbsUp ("Company," "we," "our," or "us"). These Terms of Use ("Terms") govern your access to and use of our gesture-based feedback devices, web dashboard, mobile applications, and related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must discontinue use of the Services.
1. Eligibility
You may use the Services only if you are at least 18 years old (or the age of majority in your jurisdiction) and capable of entering into a binding agreement. By using the Services on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.
2. Account Registration and Security
• Managers and employees must create an account to access certain features of the Services.
• You agree to provide accurate and complete information during registration and to keep your account credentials confidential.
• You are responsible for all activities that occur under your account.
• You must notify us immediately if you suspect unauthorized access or use of your account.
3. Features and Functionalities
ThumbsUp provides tools designed to capture, analyze, and report customer feedback and workforce performance data. Core features may include:
• Customer Feedback Tools – simple gesture-based inputs (e.g., thumbs up/down) to collect real-time sentiment.
• Analytics Dashboards – aggregated insights on customer satisfaction, performance trends, and location-based comparisons.
• Employee and Manager Profiles – secure access for tracking individual and team performance metrics.
• AI-Driven Insights – recommendations for workforce optimization, staffing, and service improvement.
We may add, modify, or discontinue certain features or functionalities at any time, with or without prior notice. Some features may be limited based on your account type, subscription plan, or device compatibility.
Your continued use of ThumbsUp constitutes acceptance of any such changes or updates.
4. Acceptable Use
You agree to use the Services only for lawful business purposes. You must not:
• Attempt to access, copy, modify, or reverse engineer any part of the Services.
• Use the Services in a manner that infringes on the rights of others.
• Interfere with or disrupt the operation of the Services.
• Upload, transmit, or distribute harmful, malicious, or unlawful content.
5. Customer Feedback Data
Customer interactions with ThumbsUp devices (e.g., thumbs up/down gestures) are collected in anonymized form. You acknowledge and agree that this feedback data may be aggregated, analyzed, and presented in reports for your organization.
6. Employee and Manager Data
Employee profiles and manager accounts may include personal information (e.g., name, role, performance metrics). By using the Services, you consent to the processing of such information in accordance with our Privacy Policy.
7. Intellectual Property
All content, trademarks, service marks, software, and technology associated with the Services are owned by or licensed to the Company. You are granted a limited, non-exclusive, non-transferable right to access and use the Services solely for your organization's internal business purposes.
8. Service Availability
We strive to maintain reliable Services but do not guarantee uninterrupted access. The Services may be temporarily unavailable due to maintenance, upgrades, or unforeseen issues. We are not liable for any downtime or data loss resulting from such interruptions.
9. Disclaimers and Limitation of Liability
• The Services are provided "as is" and "as available." We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
• To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
• Our total liability for any claim relating to the Services shall not exceed the amount paid (if any) by you to use the Services in the six months preceding the claim.
10. Termination
We reserve the right to suspend or terminate your access to the Services at any time, without notice, if you violate these Terms or misuse the Services. Upon termination, your right to use the Services will immediately cease.
11. Governing Law
These terms are governed by the laws of the jurisdiction where Improvis operates.
12. Changes to Terms
We may update these Terms from time to time. Any modifications will be effective upon posting to our website or mobile application. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
13. Contact Information
For questions regarding these Terms, please contact us at:
• Email: info@improvismail.com
• Company: Improvis LLC
• Address: 58 Kamarak Street, Yerevan, Armenia