A touchless ViewPoint Feedback alternative for physical customer feedback

ViewPoint Feedback is commonly chosen when customers can scan a QR or NFC marker, use a kiosk, or complete a mobile or email survey. ThumbsUp uses a mall exit, venue concourse, visitor desk, or shared common area as the response point: the customer faces a compatible camera-equipped Android tablet, shows a supported hand or thumb gesture, and continues through the service flow.

ViewPoint Feedback is a good fit when the brief needs branded forms and follow-up questions delivered through the selected visitor channels. The buying team should account for managed reporting across the physical and digital sources configured for the property. ThumbsUp adds a manager-set question and a gesture at a property or venue touchpoint; the customer action is quick, visible, and tied to the local service moment. Compare the effort, context, and follow-up the team needs.

ThumbsUp lets an authorized manager create or change the short question shown in Daily Questions. For a mall exit, venue concourse, visitor desk, or shared common area, useful prompts include "How was your visit through this area?" and "How easy was it to find what you needed?" The active question can change when the team moves from one service priority to another.

A compatible camera-equipped Android tablet is the starting point. In supported markets, a tablet can be around $100 before accessories, mounting, support, taxes, and site work. Flexible plans let a team begin with one point and add locations after a pilot tests a property or venue touchpoint and the active question.

Use this like-for-like frame when evaluating visitor movement, placement, and the difference between a channel portfolio and a gesture point. It keeps customer effort, physical placement, question ownership, and the manager decision in view.

At a mall exit, venue concourse, visitor desk, or shared common area, ask "How was your visit through this area?" so the customer knows what the device represents. The resulting answer can be reviewed against available time, day, device, location, and configured employee or shift context in the dashboard.

If the priority changes to "How easy was it to find what you needed?", an authorized manager can select a new active question in Daily Questions. Keep the wording short, explain the gesture in plain language, and keep the ViewPoint Feedback collection route available for written detail or follow-up.

ThumbsUp separates the camera recognition step from the feedback record. The compatible tablet interprets the supported gesture locally; camera frames remain there and no biometric data goes to the cloud for processing. The record used in reporting is the configured answer or score with approved operational context.

Before enabling a ThumbsUp point at a property or venue touchpoint, test the camera view, lighting, distance, mounting, signage, accessibility, and customer choice. Keep the privacy notice, access permissions, retention, and question owner documented for property and venue feedback across multiple channels.

A fair pilot gives both platforms the same question and the same service stage. For ThumbsUp, use one device at a mall exit, venue concourse, visitor desk, or shared common area, define who reviews it, and write down the physical conditions before collecting the first signal.

The pilot should show whether the selected question gives the local owner a usable service-stage signal at a property or venue touchpoint. Check the camera view, distance, lighting, glare, power, connectivity, cleaning access, customer flow, and accessible route before scaling.

Choose ViewPoint Feedback when the program needs branded forms and follow-up questions delivered through the selected visitor channels. The decision also depends on managed reporting across the physical and digital sources configured for the property. Choose ThumbsUp when the venue is testing one high-traffic point and wants an immediate question with no browser step. ThumbsUp adds a manager-set question and a gesture at a property or venue touchpoint, giving the local team a physical signal to review in context.

The methods can be complementary when a multi-channel property program can collect written detail while ThumbsUp supplies a fast signal at the physical boundary. Compare customer effort, question depth, total installed cost, accessibility, privacy, and the manager action before scaling.