Product specification
ThumbsUp Product Specification
AI-powered touchless feedback system for Android tablets and connected dashboards.
1. Product Overview
| Specification | Details |
|---|---|
| Product name | ThumbsUp |
| Product category | Touchless feedback software with camera-based hand and gesture recognition |
| Primary interaction | A customer answers an overall feedback prompt or configured question with a touchless hand gesture in front of the tablet selfie camera |
| Deployment form | Compatible camera-equipped Android tablet; an external display or screen-mirroring arrangement may be used where supported by the selected hardware |
| Primary output | Timestamped feedback records and aggregated analytics |
| Typical locations | Entrances and exits, reception and waiting areas, service points, checkout zones, branches, offices, restaurants, retail locations, healthcare facilities, automotive and service locations, hospitality environments, and other customer-feedback points. |
2. Core Functionality
- Camera-based hand detection and gesture recognition for touchless feedback collection.
- The customer-facing display can show an overall experience prompt or a configured custom question that customers answer with touchless hand gestures.
- Feedback scores recorded with operational metadata including device identifier and timestamp.
- Authenticated mobile and desktop/web dashboards for authorized business users.
- Feedback review, charts, trends, and date/time filtering.
- Device name, location, connection status, and deployment management.
- PDF reporting/export from supported statistics views.
- Multiple device and location organization where enabled for the customer account.
- Optional employee schedules, service-quality alerts, rotating questions, and AI analytics assistant where enabled.
3. Technical Architecture
| Layer | Role |
|---|---|
| Interaction Device | Compatible camera-equipped Android tablet or device |
| Computer Vision | Application-level hand and gesture processing for touchless interaction |
| Application | ThumbsUp feedback/kiosk application |
| Connectivity | Secure internet connectivity for cloud synchronization and online dashboard functions |
| Backend | Cloud-hosted application services and data storage |
| Dashboard | Authenticated analytics and administration interface available on mobile and desktop/web |
4. Recommended Deployment Requirements
| Area | Recommendation |
|---|---|
| Operating System | Compatible modern Android tablet supported by the current ThumbsUp release |
| Camera | Integrated selfie/front-facing camera with sufficient resolution and field of view for the intended interaction distance. A tablet whose front camera is centered at the top when mounted vertically is highly recommended. |
| Display | Tablet display or larger external display appropriate to the deployment |
| Network | Stable internet connectivity for synchronization and dashboard functions |
| Power | Manufacturer-approved power adapter and cabling for the exact tablet or device model |
| Mounting | Stable stand, wall mount, kiosk mount, or other secure placement appropriate to the environment |
| Orientation | Portrait or landscape; configure ThumbsUp to match the physical tablet mounting |
| Recommended affordable tablets | Samsung Galaxy Tab A9 and Samsung Galaxy Tab A11 |
Samsung Galaxy Tab A9 and A11 are practical recommendations for affordable deployments. ThumbsUp is not restricted to these models.
5. Data Generated by the System
Normal operation can generate:
- Feedback result or vote value and timestamp.
- Device identifier and feedback classification based on the account's configured value range.
- Associations with the configured device name and location.
- Where configured, scheduled-question and employee-schedule associations.
- Authorized business account information needed to administer devices, dashboard access, alerts, reports, and optional features.
6. Official Documentation & Platform Access
Product Specificationthumbsup.digital/docs/specification
User Manualthumbsup.digital/docs/user-manual
Mobile Dashboard - Android & iOSthumbsup.digital/download-mobile-dashboard-app
Desktop / Web Dashboardportal.thumbsup.digital
7. Operational Considerations
Gesture-recognition performance can be influenced by lighting, camera obstruction, viewing angle, interaction distance, incomplete hand visibility, tablet hardware performance, and network or service availability.
ThumbsUp can be used across industries for overall experience feedback or for specific questions configured by the organization.