Practical customer feedback guide
Collect feedback on workplace amenities
Workplace amenities are experienced locally: a meeting room, kitchen, lounge, restroom, wellness room, or other shared facility. ThumbsUp gives employees and visitors a touchless way to share a quick sentiment after using a selected area, using a camera-equipped Android tablet rather than a public touchscreen, QR code, app, account, or typed form.
For Facilities managers, workplace experience teams, office managers, corporate real estate leaders, and vendors accountable for shared office services..
Decision frame
Start with the service moment.
Confirm placement, question, owner, and follow-up.
Ask a useful question
Authorized managers set one short question. Customers answer it with a supported gesture.
Start with a place, not a generic office score
Amenity feedback becomes actionable when the device is tied to one area and one operational owner. A low signal outside a kitchen may call for a replenishment or cleaning check; the same score outside a meeting-room cluster may point the team toward availability, room setup, or technology support. The score does not tell the team which cause is present by itself.
Choose a small set of priority spaces first. Name each device after the area it represents and keep the placement at the end of the experience, where a person can give feedback without stopping traffic or blocking a doorway.
| Amenity | Point-of-use placement | Follow-up question |
|---|---|---|
| Kitchen or pantry | Near the exit, after the refreshment or seating area. | Were supplies, cleanliness, and ease of use adequate for this visit? |
| Meeting rooms | Outside a selected room cluster, away from room doors and booking traffic. | Did the room setup and availability support the intended meeting? |
| Restroom or changing area | Outside the entrance or on the exit route, respecting privacy and access. | Does the shared facility need a facilities check at this time or location? |
| Lounge or wellness space | At the exit from the selected space, not inside a private-use area. | Was the space comfortable, available, and ready for use? |
Match the review to the amenity owner
A workplace team should decide in advance who can act on a signal. Facilities may own cleaning and maintenance, workplace experience may own programming and space standards, and an internal service team may own room technology or booking support. The same office can have different owners for different areas.
Review like-for-like locations and periods. A high-traffic pantry, an executive meeting suite, and a quiet wellness room have different patterns of use; combining them can hide the condition the team is trying to improve.
- Give each selected amenity a named operational owner.
- Check schedules, occupancy, supply runs, cleaning rounds, and maintenance tickets alongside the sentiment pattern.
- Treat repeated signals as a prompt for a site check, not as a diagnosis of the cause.
Illustrative facilities review loop
Illustrative example: a facilities lead places devices outside a kitchen and a meeting-room cluster. The kitchen signal dips on days with a different cleaning schedule, while the meeting-room signal remains stable. The lead verifies replenishment and cleaning coverage for the kitchen, records the change, and reviews the same location again. This illustrates a testable workflow, not a guaranteed outcome or benchmark.
When a facilities action affects several areas, keep the device labels and review periods visible in the operating notes. That makes it easier to distinguish a local improvement from an office-wide change in attendance, events, or building access.
- Select one amenity and one measurable operational question.
- Inspect the area during the period suggested by the signal.
- Log the intervention and compare the same amenity under comparable conditions.
Questions a short amenity signal can support
ThumbsUp is suited to a quick sentiment check after an area has been used. It can support questions such as whether a space felt ready, comfortable, easy to use, or supported by the expected service. It is not a substitute for a detailed accessibility review, a maintenance ticket, a safety inspection, or a written request that needs a response.
If the organization needs a specific repair detail, provide the normal facilities route as well. Use the signal to prioritize attention and the existing service process to capture the actionable detail.
Questions
Common questions
Which office amenities are suitable for ThumbsUp feedback?
Selected shared areas such as kitchens, meeting-room clusters, lounges, wellness spaces, or restroom approaches can work when the device is placed visibly at the end of the experience and the area has an operational owner.
How can facilities teams use amenity feedback to improve cleaning?
Use the configured question, location, and time context to identify the amenity moment worth reviewing. Compare the signal with cleaning rounds, supplies, occupancy, maintenance, and other local conditions, then choose a focused improvement.
Should every meeting room have its own feedback device?
Not necessarily. Start with a representative room cluster or a clearly defined service question. Add locations only when the comparison will support a real facilities or workplace decision.
Is ThumbsUp a replacement for a facilities help desk?
No. It provides a fast sentiment signal that can help prioritize a review. Keep the normal help-desk, maintenance, accessibility, and safety channels available for detailed requests and urgent issues.