Practical customer feedback guide
Feedback after diagnostic imaging results collection
Use a ThumbsUp feedback point after a diagnostic center's nonclinical results or next-step handoff to learn whether the process felt clear and respectful. The signal concerns the service handoff, not the accuracy of an interpretation, the meaning of a result, or the quality of medical advice.
For Diagnostic center operations directors, radiology practice managers, patient-experience teams, and leaders responsible for report collection or results communication workflows.
Decision frame
Start with one physical service moment.
ThumbsUp helps an authorized team review a configured location and time signal. The setup still needs a site test for distance, lighting, reach, accessibility, privacy, and safe use.
Ask the question that matters to your team
Authorized managers can create or change the short question shown on assigned feedback devices. After Question Mode is enabled on those devices, customers answer the active question with a supported hand gesture—for example, “How good was the cleaning service?”—so each location can collect a signal about the service moment it wants to improve.
Keep the question about the results handoff
Results may be collected at a front desk, released through an established patient process, or accompanied by instructions about who will explain the findings. The service experience around that handoff can include clarity about the next step, the way the patient was directed, and whether the process felt organized.
A feedback point should not invite a public discussion of a patient's result. It should sit after the defined nonclinical handoff and give the patient a simple way to signal how that service step felt.
- Measure clarity, courtesy, and handoff process rather than diagnostic accuracy or clinical outcomes.
- Keep private clinical conversations, report content, and medical questions in the center's established channels.
- Use a changed pattern to review the local process with the teams responsible for results distribution and patient communication.
| Handoff moment | Service experience to investigate | Do not infer |
|---|---|---|
| Report or result collection desk | Was the collection process clear and organized? | Whether the report's interpretation was correct. |
| Instruction about who communicates next | Did the patient understand the next administrative step? | Whether clinical advice was complete or appropriate. |
| Exit after a nonclinical handoff | Did the final service interaction feel respectful? | A patient's diagnosis, prognosis, or treatment outcome. |
Place feedback after the handoff, outside the private conversation
Choose a point where the patient has finished the service interaction represented by the device. This may be just beyond a results collection desk or near a public exit from the administrative handoff, provided it does not obstruct a queue or place the patient in a position where others can see private paperwork.
If a radiologist, clinician, or referring provider is speaking with the patient, keep the feedback device out of that conversation. ThumbsUp should capture the surrounding service handoff, not pressure someone to rate a clinical discussion before it is complete.
| Placement choice | Why it matters |
|---|---|
| After the collection desk | The patient can respond to the completed administrative handoff without interrupting staff. |
| Near private paperwork | Move the device away from reports, identifiers, and conversations that should not be public. |
| At a clinical consultation exit | Use only if the intended stage is the nonclinical exit experience; do not imply that the score evaluates medical advice. |
| At a shared public exit | Label the device for results handoff and make sure other service stages are not being mixed unintentionally. |
Illustrative workflow: a report collection handoff
Illustrative example: a diagnostic center has a desk where patients receive instructions about collecting or accessing an imaging report. After the staff member completes the handoff, the patient passes a clearly labeled feedback point and can show a hand gesture. The operations lead reviews the results-handoff device by time, day, and location, then checks the local instructions and staff workflow when a pattern changes.
The workflow does not ask ThumbsUp to store or interpret the patient's result. It gives the service team a way to notice whether the handoff process itself deserves attention while the clinical communication pathway remains with the appropriate professionals.
Use results-handoff patterns responsibly
A lower pattern may reflect confusing directions, an inconvenient collection process, a busy desk, a change in opening hours, or a conversation that left the patient unsure about what happens next. It may also reflect something outside the center's control. Treat the signal as a prompt for review rather than a conclusion about the patient's care.
Authorized managers can compare available time, day, device, location, and configured employee or shift context. Keep those comparisons tied to the defined handoff stage and confirm any action through the center's normal quality, clinical, privacy, and complaint processes.
Keep the interaction simple and optional to the clinical process
ThumbsUp uses a compatible camera-equipped Android tablet and a quick hand gesture. It does not require a patient to touch a public screen, scan a QR code, download an app, create an account, or type a response. Staff should still make clear that questions about a report or medical next step belong with the appropriate clinical or referring team.
Questions operators ask
Feedback after diagnostic imaging results collection questions, answered clearly.
Can ThumbsUp measure whether a diagnostic result is accurate?
No. This workflow measures the nonclinical experience of collecting or handing off results and next-step information. Accuracy, interpretation, diagnosis, and treatment decisions remain clinical responsibilities.
Does a feedback device replace the clinician or ordering provider who explains results?
No. ThumbsUp is a service-feedback point and does not replace the center's established process for communicating medical results or answering clinical questions.
Where should a results-collection feedback device be placed?
Place it after the defined nonclinical handoff, outside private clinical conversations and away from visible reports or identifiers. Keep the route and queue clear and label the device for the handoff stage it represents.
How does a patient respond after collecting results?
On a compatible camera-equipped Android tablet, the patient shows a hand gesture. No touch, QR scan, app download, account, or typing is required.
Continue the research
Plan the right feedback point with ThumbsUp.
Bring the service journey, site constraints, and reporting questions. The contact form can help define what a responsible pilot should test before launch.
Book a diagnostic imaging results-handoff demo